Online Customer Service Training Course, Suitable For Hotel Staff
It is very important that anyone working within the hotel or hospitality environment has good customer service skills, which will keep your clients happy and ensure that they return.
Online Workplace Coaching offer and online customer service training hotels course, that is suitable for the hospitality environment and will guide and train you so that you understand your customers needs and will provide the grounding to achieve great customer service with your clients.
Their online customer service training programme is an ideal learning platform for hotel managers, receptionists, office staff, waiters, waitresses, or anyone who works within hospitality and would like to gain customer service certification.
Some Course Content & Register Below
- What is customer service training?
- The goals of great customer service
- Discovering & understanding customer needs
- Delivering maximum levels of customer service
- Making customers feel great from the start
- Communication skills
- Non-verbal communication
- Body Language
- Dealing with customer complaints
- Video based training
- CPD certified
- Over 70 minutes of training video
- Print your certification on completion
- Course Fee: £25 + vat
Contact & Additional Information
Training is conducted using video based instruction, from within your own secure training area and each customer service training video can be paused or rewound to gain a better understanding of the course content and structure.
Once you have successfully completed your training you will be able to print your customer service training certification. For any additional information that you may require regarding the customer service online course programme that they offer, or their many additional online training courses they have available please follow this link to their website: Online Customer Service Training
Additional Online Training Available
They also offer many additional online training courses that are suitable for the workplace, some of their popular programmes are listed below. Click the image to be taken to the registration page, or the text link to be taken to the course page for additional information.